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Gladly

People-centered customer service software
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Gladly is a personal customer service platform. Built with people at its core, Gladly focuses on fostering meaningful and productive conversations between customers and their favorite brands. The platform streamlines all communication channels – email, chat, call, social media – into one centralized, user-friendly interface. This allows for seamless transitions between different modes of communication, ensuring that the customer’s story is never lost in the process. Furthermore, Gladly’s innovative design places the customer at the center, not a ticket or case number, facilitating more personalized interactions.

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Featured on December 5, 2023

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