ClearFeed

ClearFeed makes it incredibly easy to turn Slack threads and conversations into support tickets on platforms such as Freshdesk, Zendesk, or Hubspot. With just a single click, your team can transform lengthy discussions and attachments into organized, trackable tickets. This eliminates the need for manual copying and pasting of information, saving time and ensuring that no crucial details are missed. The AI-driven feature automatically detects new requests, generates suitable titles and descriptions, and transfers all relevant messages and attachments to the corresponding support platform. This seamless process ensures that customer inquiries are efficiently managed and resolved, leading to higher levels of customer satisfaction and loyalty.

ClearFeed’s real-time bi-directional syncing between platforms like Slack and Freshdesk allows your team to collaborate on tickets without any delays or miscommunications. As the status and comments are updated in one platform, the changes are instantly reflected in the other, keeping everyone on the same page. This synchronization not only streamlines communication but also enables agents, engineers, and other team members to work from their preferred platform. The result is a more efficient and cohesive workflow, ultimately enhancing the overall customer support experience.

Every team has its unique requirements, and ClearFeed understands this. It offers customizable workflows that can be tailored to suit the specific needs of your team, ensuring smooth collaboration between various departments and stakeholders. Whether you require automatic ticket creation, emoji-based conversions, or custom triage channels, ClearFeed has you covered. By adapting to your team’s processes and preferences, ClearFeed empowers your team to work more efficiently and deliver top-notch customer service without any disruptions or bottlenecks.

ClearFeed’s AI-driven features intelligently detect new customer requests and inquiries from Slack messages. The AI algorithm analyzes the content of these messages to generate appropriate titles and descriptions, making it easier for your team to manage and prioritize tickets. This automated detection and categorization not only save time but also ensure that no customer inquiries are overlooked or misplaced. By streamlining the ticket creation process, ClearFeed allows your team to focus on what truly matters – resolving customer issues and providing exceptional support.

ClearFeed.ai enables you to connect an unlimited number of Slack channels, ensuring comprehensive support coverage across your entire organization. By integrating all relevant channels, you can centralize customer inquiries and support tickets, making it simpler to manage and track issues. This feature ensures that no matter how many channels your team uses for communication and collaboration, ClearFeed will seamlessly bring them together for a cohesive support experience.

ClearFeed fosters cross-functional collaboration by allowing engineering, product, and customer support teams to work together on customer issues or feature requests. By linking customer requests from Slack to engineering issues on platforms like Jira or Github, all stakeholders can stay informed about the status of issues and contribute to their resolution. This collaborative approach not only leads to faster issue resolution but also results in improved customer satisfaction, as customers receive timely updates and solutions to their inquiries.

ClearFeed empowers customers to file cases from Slack and chat with support agents via Slack Connect channels. This feature provides customers with a familiar and convenient way to communicate with your support team, enhancing their overall experience. As customer messages and support agent responses are synced in real-time between Slack and the support platform, tracking, reporting, and SLAs are maintained within the support system. This ensures that your team can deliver efficient and consistent support without compromising on quality or compliance.