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ClearFeed

Conversational Support Platform for Slack
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ClearFeed Review

Are you a team struggling to manage your customer support and collaboration across multiple platforms? If so, it’s time to embrace the power of ClearFeed! ๐ŸŒŸ

What is ClearFeed? ClearFeed is an innovative integration tool that connects popular platforms like Slack, Hubspot, Freshdesk, and more, allowing teams to work seamlessly together on customer support tickets and inquiries. It leverages AI-driven features to detect new requests, generate titles and descriptions, and convert threads and attachments into tickets with just a single click. By offering bi-directional syncing and customizable workflows, ClearFeed ensures smooth communication and collaboration, no matter which platform your team members prefer to work from. ๐Ÿš€

Our Opinion about ClearFeed: In our view, ClearFeed is a remarkable solution for businesses looking to streamline their customer support processes and enhance teamwork across departments. The ability to connect multiple platforms and create a unified workspace brings efficiency and harmony to an otherwise fragmented process. ๐Ÿ’ก With ClearFeed, managing customer interactions becomes a delightful experience, making it easier for teams to deliver outstanding service and maintain high levels of customer satisfaction. ๐Ÿ˜„

ClearFeed Categories

Categories based on features & services
Elevate your team's collaboration and customer support experience with ClearFeed, the game-changing integration tool for seamless communication across platforms like Slack, Hubspot, and Freshdesk.
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TL;DR

Streamline communication across multiple platforms for seamless collaboration and enhanced customer support
Effortlessly convert Slack threads into support tickets with AI-driven automation, saving time and ensuring accuracy
Enjoy real-time bi-directional syncing between platforms, keeping everyone on the same page and working efficiently
Customize workflows to suit your team's unique needs, fostering smooth cooperation between departments and stakeholders
Foster cross-functional collaboration for faster issue resolution and improved customer satisfaction

ClearFeed is a powerful integration tool that streamlines communication and collaboration between popular platforms such as Slack, Hubspot, Freshdesk, and more. It enables teams to effortlessly convert Slack threads and attachments into support tickets, synchronize ticket status and comments in real-time, and collaborate on tickets across different platforms. By breaking down silos and offering seamless bi-directional syncing, ClearFeed transforms the way teams work, resulting in improved efficiency, reduced response times, and enhanced customer experiences.

With its AI-driven features, ClearFeed.ai intelligently detects new requests, generates titles and descriptions, and allows for easy conversion of threads and attachments into tickets with just a single click. It also offers customizable workflows that suit the specific needs of your team, ensuring smooth collaboration between various departments and stakeholders. ClearFeed ultimately empowers your team to deliver top-notch customer service while working from the platform of their choice.

ClearFeed is designed for a variety of user types, including customer support agents, sales representatives, engineers, product managers, and other team members who need to collaborate on support tickets or customer inquiries. By connecting multiple platforms, ClearFeed ensures seamless communication and collaboration, regardless of which platform each team member prefers to work from.

One use case for ClearFeed is within customer support teams, where agents can convert Slack threads into support tickets on platforms like Freshdesk or Zendesk. This allows for better tracking, reporting, and management of customer inquiries. Support agents can respond to tickets directly from their preferred platform, while customers continue to interact through Slack. As a result, both the support team and customers benefit from a streamlined experience.

Another use case is for engineering and product teams who need to collaborate on customer issues or feature requests. With ClearFeed.ai, these teams can link customer requests from Slack to engineering issues on platforms like Jira or Github. This enables cross-functional collaboration and ensures that all stakeholders stay informed about the status of issues, ultimately leading to faster resolutions and improved customer satisfaction.

ClearFeed Features

Effortlessly Convert Slack Threads into Support Tickets

ClearFeed makes it incredibly easy to turn Slack threads and conversations into support tickets on platforms such as Freshdesk, Zendesk, or Hubspot. With just a single click, your team can transform lengthy discussions and attachments into organized, trackable tickets. This eliminates the need for manual copying and pasting of information, saving time and ensuring that no crucial details are missed. The AI-driven feature automatically detects new requests, generates suitable titles and descriptions, and transfers all relevant messages and attachments to the corresponding support platform. This seamless process ensures that customer inquiries are efficiently managed and resolved, leading to higher levels of customer satisfaction and loyalty.

Real-Time Bi-Directional Sync for Seamless Collaboration

ClearFeed’s real-time bi-directional syncing between platforms like Slack and Freshdesk allows your team to collaborate on tickets without any delays or miscommunications. As the status and comments are updated in one platform, the changes are instantly reflected in the other, keeping everyone on the same page. This synchronization not only streamlines communication but also enables agents, engineers, and other team members to work from their preferred platform. The result is a more efficient and cohesive workflow, ultimately enhancing the overall customer support experience.

Customizable Workflows Tailored to Your Team's Needs

Every team has its unique requirements, and ClearFeed understands this. It offers customizable workflows that can be tailored to suit the specific needs of your team, ensuring smooth collaboration between various departments and stakeholders. Whether you require automatic ticket creation, emoji-based conversions, or custom triage channels, ClearFeed has you covered. By adapting to your team’s processes and preferences, ClearFeed empowers your team to work more efficiently and deliver top-notch customer service without any disruptions or bottlenecks.

Intelligent AI-Assisted Request Detection and Categorization

ClearFeed’s AI-driven features intelligently detect new customer requests and inquiries from Slack messages. The AI algorithm analyzes the content of these messages to generate appropriate titles and descriptions, making it easier for your team to manage and prioritize tickets. This automated detection and categorization not only save time but also ensure that no customer inquiries are overlooked or misplaced. By streamlining the ticket creation process, ClearFeed allows your team to focus on what truly matters โ€“ resolving customer issues and providing exceptional support.

Connect Unlimited Slack Channels for Comprehensive Support

ClearFeed.ai enables you to connect an unlimited number of Slack channels, ensuring comprehensive support coverage across your entire organization. By integrating all relevant channels, you can centralize customer inquiries and support tickets, making it simpler to manage and track issues. This feature ensures that no matter how many channels your team uses for communication and collaboration, ClearFeed will seamlessly bring them together for a cohesive support experience.

Collaborate Across Teams for Faster Issue Resolution

ClearFeed fosters cross-functional collaboration by allowing engineering, product, and customer support teams to work together on customer issues or feature requests. By linking customer requests from Slack to engineering issues on platforms like Jira or Github, all stakeholders can stay informed about the status of issues and contribute to their resolution. This collaborative approach not only leads to faster issue resolution but also results in improved customer satisfaction, as customers receive timely updates and solutions to their inquiries.

Chat with Support Agents Using Slack Connect Channels

ClearFeed empowers customers to file cases from Slack and chat with support agents via Slack Connect channels. This feature provides customers with a familiar and convenient way to communicate with your support team, enhancing their overall experience. As customer messages and support agent responses are synced in real-time between Slack and the support platform, tracking, reporting, and SLAs are maintained within the support system. This ensures that your team can deliver efficient and consistent support without compromising on quality or compliance.

ClearFeed Pricing

Website
1

Free Plan

Free

$0/Year
Features included
10 Slack Channels
Triage Channel
AI-Based SLA Alerts
Announcements
7+ Integrations with Ticketing and Engineering Platforms
Support via Slack Community
Auto Responses based on business hours
2

Professional Plan

Deal available
Discount

Professional

$
816
/Yearly
$960
-15%
Features included
Everything in Free
20 Slack Channels (scalable)
ClearFeed Ticketing
Insights
CSAT Surveys
Dedicated Slack Channel
APIs and Webhooks
Discount
ClearFeedClearFeed logo
Deal available

ClearFeed

Conversational Support Platform for Slack
$960
-15%
$
816
/Yearly
Free

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