Octocom is a revolutionary AI-powered virtual shopping consultant designed to elevate the customer experience in e-commerce. It operates 24/7, providing personalized product recommendations, accurate comparisons, and swift answers to customer queries. With its ability to adapt to any situation and offer multilingual support, Octocom significantly increases customer satisfaction by addressing 87% of inquiries in real-time.
Integrated with major e-commerce platforms and existing customer support tools, Octocom utilizes advanced AI technology to streamline customer service operations. It handles order tracking queries, automates the refund and return process, and learns to resolve frequently encountered customer issues. Its intelligent upselling feature uses machine learning to analyze customers’ carts and purchase history, suggesting complementary products to boost sales.
