UserGuiding

UserGuiding’s Interactive Product Tours are designed to guide users through the essentials of your software, ensuring they understand how to navigate and utilize key features effectively. These tours provide a hands-on experience, walking users through different parts of your application while highlighting important functions and features. This not only simplifies the learning process but also enhances user engagement.
With these tours, you can answer repetitive queries and introduce new features in an interactive environment. They are customizable, allowing you to tailor the tours according to your user’s needs and preferences. This proactive approach to user education reduces the need for external assistance, leading to increased user satisfaction and product adoption.

UserGuiding’s Resource Centers serve as a hub for all the educational material related to your product. They gather necessary resources like tutorials, FAQs, guides, and more in one place, providing users easy access to information whenever they need it.
The Resource Centers are integrated within the app, making it convenient for users to find answers without leaving the platform. This feature reduces the burden on your support team and empowers users to solve their issues independently, leading to a smoother user experience and higher product adoption.

The Analytics Dashboard provided by UserGuiding offers actionable insights on your onboarding content performance. It helps you track guide completion rates, button clicks, and other important metrics to understand user behavior and interaction with your product.
By analyzing this data, you can identify where users are struggling during the onboarding process and make necessary adjustments or improvements. This feature allows you to optimize your onboarding strategy based on real-time feedback, leading to better user engagement and retention.

UserGuiding’s In-App Surveys are a powerful tool for collecting valuable feedback directly from your users. These surveys can be customized and integrated into your product to gather real-time insights into user satisfaction, product usage, and potential areas for improvement.
The feedback collected through these surveys is invaluable for enhancing your product and improving the overall user experience. It enables you to understand your users better and make data-driven decisions that align with their needs and expectations.

otspots are a unique feature of UserGuiding that help draw users’ attention to new features or important elements in your software. They act as visual markers that guide users through your product, ensuring that they don’t miss out on any key functionalities.
By using hotspots, you can proactively answer common questions and bridge the information gap for users. This feature enhances user understanding of your product, improves feature adoption, and contributes to a better overall user experience.

NPS (Net Promoter Score) Surveys offered by UserGuiding are a simple yet effective way to measure user satisfaction. They allow you to collect feedback on your product and services, helping you understand what you’re doing well and areas where you could improve.
These surveys are easily integrated into your product and can provide real-time insights into user satisfaction. By understanding your NPS score, you can take steps to improve user experience and loyalty, ultimately leading to higher customer retention and growth.

Announcement Modals in UserGuiding are designed to communicate important information or updates to your users. Whether you’re introducing a new feature or sharing critical updates, these modals ensure your users are always aware of changes to your product.
These modals can be created without any coding, making them an easy and efficient way to keep your users informed and engaged. They help you maintain transparent communication with your users, contributing to a positive user experience.

UserGuiding’s Segmentation feature allows you to deliver personalized onboarding experiences to different user groups. By segmenting your users based on various factors like behavior, demographics, or product usage, you can tailor your onboarding content to meet their specific needs.
This personalized approach to onboarding ensures that every user gets the most relevant and useful information, enhancing user engagement and satisfaction. It allows you to cater to the diverse needs of your user base, providing a more individualized and effective onboarding experience.