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UserGuiding

User onboarding made easy, for less.
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UserGuiding Review

Are you a product manager or a customer support representative overwhelmed by the constant need to educate users about your product? Or perhaps a marketer struggling to deliver personalized content to different user groups? If so, it’s time to ease your burden with UserGuiding! ๐ŸŽฏ

What is UserGuiding? UserGuiding is an innovative platform designed to enhance the user onboarding process and boost engagement. It provides a comprehensive suite of tools, including interactive product tours, in-app microsurveys, hotspots, NPS surveys, and announcement modals, all aimed at delivering an exceptional user experience. ๐Ÿš€ With UserGuiding, you can guide users through the basics and essential features of your product, gather real-time feedback, draw attention to new features, measure user satisfaction, and communicate important updates – all without needing a single line of code! ๐Ÿ› ๏ธ

Our opinion about UserGuiding: We believe it’s an impressive tool that significantly eases the task of user onboarding and engagement. It’s like having a skilled assistant who knows your product inside out and is always ready to guide users, collect feedback, and provide valuable insights. The ability to personalize experiences using segmentation is a standout feature, allowing for tailored content delivery that enhances engagement. In a world where user experience can make or break a product, having a tool like UserGuiding is a boon. It’s not just about creating a great product, but also about ensuring users understand how to use it effectively – and for that, hats off to UserGuiding! ๐Ÿ‘๐Ÿ‘

UserGuiding is a comprehensive user onboarding and engagement platform designed to enhance user experience and boost product adoption.
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TL;DR

Simplify the user onboarding process with interactive product tours and in-app guides.
Collect valuable user feedback and gain actionable insights with integrated microsurveys and NPS surveys.
Highlight key features and updates effectively using hotspots and announcement modals.
Reduce support load with a built-in resource center, serving as a one-stop knowledge base for users.
Deliver personalized user experiences through segmentation, improving engagement and product adoption.

UserGuiding is a powerful platform designed to enhance your user onboarding process and boost engagement. It provides a suite of tools like interactive product tours, resource centers, and analytics to guide users through the basics and essential features of your product. Product tours answer repetitive questions and introduce new features, while resource centers offer educational materials for improved product understanding, reducing the need for external assistance. Analytics, on the other hand, helps identify areas where different user segments may be struggling, enabling you to implement effective solutions.

In addition to these, UserGuiding offers in-app microsurveys that provide real-time insights into user behavior, hotspots that draw attention to new features, NPS surveys to measure user satisfaction, announcement modals for updates, and segmentation for personalized experiences. Onboarding checklists are also part of the package, providing a clear path through the onboarding process and motivating users to take action. In summary, UserGuiding is a comprehensive solution for improving user engagement and retention.

UserGuiding caters to a variety of user types. For product managers, it can be a valuable tool to improve feature adoption and user engagement. They can use the analytics to track user behavior and identify bottlenecks in the onboarding process. Then, based on the data, they can create product tours or hotspots to guide users and improve their product experience.

For customer support teams, UserGuiding’s resource centers and in-app microsurveys can be instrumental. The resource centers can significantly reduce the number of support tickets by providing self-help materials. Microsurveys, on the other hand, can collect feedback to understand common issues faced by users, helping to improve the product and support service.

Marketers can benefit from UserGuiding’s segmentation and NPS surveys. Segmentation enables them to deliver tailored content to specific user groups, enhancing engagement. NPS surveys can measure user satisfaction, providing valuable insights for marketing strategies and campaigns. In all, UserGuiding offers a versatile and robust solution for various user types and their specific needs.

UserGuiding Features

Interactive Product Tours: Guiding Users Step-by-Step

UserGuiding’s Interactive Product Tours are designed to guide users through the essentials of your software, ensuring they understand how to navigate and utilize key features effectively. These tours provide a hands-on experience, walking users through different parts of your application while highlighting important functions and features. This not only simplifies the learning process but also enhances user engagement.
With these tours, you can answer repetitive queries and introduce new features in an interactive environment. They are customizable, allowing you to tailor the tours according to your user’s needs and preferences. This proactive approach to user education reduces the need for external assistance, leading to increased user satisfaction and product adoption.

Resource Centers: Your In-App Knowledge Base

UserGuiding’s Resource Centers serve as a hub for all the educational material related to your product. They gather necessary resources like tutorials, FAQs, guides, and more in one place, providing users easy access to information whenever they need it.
The Resource Centers are integrated within the app, making it convenient for users to find answers without leaving the platform. This feature reduces the burden on your support team and empowers users to solve their issues independently, leading to a smoother user experience and higher product adoption.

Analytics Dashboard: Insights for Improved Onboarding

The Analytics Dashboard provided by UserGuiding offers actionable insights on your onboarding content performance. It helps you track guide completion rates, button clicks, and other important metrics to understand user behavior and interaction with your product.
By analyzing this data, you can identify where users are struggling during the onboarding process and make necessary adjustments or improvements. This feature allows you to optimize your onboarding strategy based on real-time feedback, leading to better user engagement and retention.

In-App Surveys: Gathering Actionable Feedback

UserGuiding’s In-App Surveys are a powerful tool for collecting valuable feedback directly from your users. These surveys can be customized and integrated into your product to gather real-time insights into user satisfaction, product usage, and potential areas for improvement.
The feedback collected through these surveys is invaluable for enhancing your product and improving the overall user experience. It enables you to understand your users better and make data-driven decisions that align with their needs and expectations.

Hotspots: Highlighting Key Features

otspots are a unique feature of UserGuiding that help draw users’ attention to new features or important elements in your software. They act as visual markers that guide users through your product, ensuring that they don’t miss out on any key functionalities.
By using hotspots, you can proactively answer common questions and bridge the information gap for users. This feature enhances user understanding of your product, improves feature adoption, and contributes to a better overall user experience.

NPS Surveys: Measuring User Satisfaction

NPS (Net Promoter Score) Surveys offered by UserGuiding are a simple yet effective way to measure user satisfaction. They allow you to collect feedback on your product and services, helping you understand what you’re doing well and areas where you could improve.
These surveys are easily integrated into your product and can provide real-time insights into user satisfaction. By understanding your NPS score, you can take steps to improve user experience and loyalty, ultimately leading to higher customer retention and growth.

Announcement Modals: Communicating Important Updates

Announcement Modals in UserGuiding are designed to communicate important information or updates to your users. Whether you’re introducing a new feature or sharing critical updates, these modals ensure your users are always aware of changes to your product.
These modals can be created without any coding, making them an easy and efficient way to keep your users informed and engaged. They help you maintain transparent communication with your users, contributing to a positive user experience.

Segmentation: Personalizing User Experiences

UserGuiding’s Segmentation feature allows you to deliver personalized onboarding experiences to different user groups. By segmenting your users based on various factors like behavior, demographics, or product usage, you can tailor your onboarding content to meet their specific needs.
This personalized approach to onboarding ensures that every user gets the most relevant and useful information, enhancing user engagement and satisfaction. It allows you to cater to the diverse needs of your user base, providing a more individualized and effective onboarding experience.

UserGuiding Pricing

Website
1

Basic Plan

Deal available
Discount

Basic

$
1068
/Yearly
$1548
-30%
Features included
Up to 2,500 Monthly Active Users
Most affordable option for the value on the market
Access to NPS, integrations and user identification
Email and chat support
2

Professional Plan

Deal available
Discount

Professional

$
4668
/Yearly
$5988
-30%
Features included
Up to 20,000 Monthly Active Users
Unlimited Guides, hotspots and checklists
No Userguiding branding
Full access to customer support
3

Corporate Plan

Deal available
Discount

Corporate

$
8266
/Yearly
$11988
-30%
Features included
Custom Monthly Active Users
Fully customizable including CSS
Personalized coaching
SLA and DPA
Discount
UserGuidingUserGuiding logo
Deal available

UserGuiding

User onboarding made easy, for less.
$1548
-30%
$
1068
/Yearly
Premium

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