Businesses need to survey their customers to improve their products and services. Surveys provide businesses with the feedback they need to make changes and improvements. Customers also appreciate it when businesses take the time to survey them because it shows that the company cares about its customers’ opinions. But, survey creation can be a time-consuming process. Fortunately, there are survey software programs that make the survey creation process much easier.
Meet SurveySensum, a web-based survey software program that makes it easy to create surveys and collect responses. With SurveySensum, you can create surveys in minutes, and you can collect responses online, WhatsApp or by email.
SurveySensum also offers a wide range of features, including:
CX platforms are essential for understanding how customers interact with your brand. By tracking customer satisfaction at each touchpoint, you can identify issues early and take steps to prevent them from becoming bigger problems. CX platforms also make it easy to track changes in customer satisfaction over time, so you can see the impact of your efforts to improve the customer experience. With SurveySensum, you can get all of the insights you need to improve your CX program and deliver the best possible experience to your customers.
Quick Online Surveys
Looking for a quick and easy way to get feedback from your customers? SurveySensum's Quick Online Surveys feature is perfect for marketing teams who need to gather research insights quickly. With an easy-to-use platform, you can create a survey in minutes and have resulted in less than 24 hours. Plus, their team of experts can help you design and customize your survey to get the most accurate information possible. So if you're looking for a fast, reliable way to get feedback from your customers, SurveySensum is the perfect solution.
As more and more businesses move to chatbots and app-based customer service, there is an increasing need for conversational analytics software. This type of software allows businesses to automatically analyze customer conversations, identify emerging complaints, track customer sentiment, and act in real-time. By leveraging the power of machine learning, SurveySensum's conversational analytics feature can help reduce the need for manual tagging and analysis of customer conversations by up to 40%. In addition, this type of software can also help businesses quickly resolve customer issues and improve the overall quality of their customer service. If you are looking for a way to improve your customer service while reducing your support call volume, SurveySensum's conversational analytics software may be the answer.