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AI powered customer research

Essense Review

Are you a business struggling to decipher the complex web of customer feedback? Are the countless reviews and comments across various platforms leaving you perplexed about what your customers truly want? The solution to this conundrum is one word – Essense! ๐ŸŽฏ

So, what is Essense? It’s an AI-powered tool that transforms unstructured customer feedback into actionable insights. Imagine having the ability to sort through thousands of pieces of feedback in seconds, uncovering the key themes and sentiments that can guide your product development and strategic decisions. That’s exactly what Essense does! ๐Ÿš€

Our opinion about Essense: In a world where customer feedback is gold, Essense is the sophisticated gold miner every business needs. It’s not just a tool, but a partner that helps you understand your customers better, identify trends, and make data-driven decisions. With its easy integrations and user-friendly interface, it makes feedback analysis a smooth journey. So, if you’re looking for a tool that can bring clarity to the chaos of customer feedback, look no further than Essense! ๐Ÿ‘๐ŸŒŸ

Essense Categories

Categories based on features & services
Essense is the ultimate AI-powered tool that transforms massive volumes of customer feedback into actionable insights, helping businesses refine their products and stay ahead in their industry.


Transform unstructured customer feedback into actionable insights with advanced AI and Natural Language Processing techniques
Seamlessly integrate data from multiple sources like Appstore Reviews, Playstore Reviews, Trustpilot Reviews, and HubSpot Tickets for a comprehensive analysis of customer sentiment
Uncover trends and monitor changes in customer sentiment over specific time periods with customizable analysis options
Foster cross-functional collaboration with a user-friendly interface that breaks down communication silos within your organization
Gain a competitive edge with the ability to analyze not just your product's feedback, but also your competitors', helping you identify opportunities for differentiation

Essense is an innovative, AI-powered tool designed to revolutionize the way businesses handle and analyze user feedback. By sifting through thousands of feedback points swiftly and cost-effectively, Essense provides businesses with the ability to identify crucial insights and trends that can drive their product development and overall strategic decisions. Its capability to analyze vast amounts of data in seconds and present actionable insights makes it an invaluable asset for any business looking to improve its products and services based on customer feedback.

In addition to its powerful analysis capabilities, Essense offers seamless integration with various data sources such as Appstore Reviews, Playstore Reviews, Trustpilot Reviews, and HubSpot Tickets, among others. This ensures a comprehensive view of customer sentiment across different platforms. The platform’s user-friendly interface encourages cross-functional collaboration, allowing teams to work together seamlessly on feedback analysis and break down communication silos within the organization.

Essense is suited for a broad spectrum of users ranging from Product Managers and Customer Success Teams to Market Researchers and Competitive Analysts. For Product Managers, Essense serves as a goldmine of insights, helping them to understand customer needs better and make informed decisions about product features and improvements. They can use the tool to track feedback trends over time, identify recurring issues, and prioritize feature requests, all of which contribute to a more effective product roadmap.

Customer Success Teams can leverage Essense to gain a deeper understanding of customer sentiment and pinpoint areas for improvement. By analyzing customer reviews and feedback, they can identify common pain points, monitor changes in customer sentiment, and take proactive steps to enhance customer experience and satisfaction. This can lead to improved customer retention and loyalty.

Lastly, for Market Researchers and Competitive Analysts, Essense can provide valuable insights into market trends and competitor performance. By analyzing feedback on competitors’ products, these users can identify strengths and weaknesses, uncover opportunities for differentiation, and gain a competitive edge. Furthermore, by integrating multiple data sources, they can have a holistic view of the market, enabling them to make strategic decisions based on comprehensive data.

Essense Features

Harness the Power of AI with Advanced Analysis

The core strength of Essense lies in its AI-powered analysis. By employing advanced AI and Natural Language Processing techniques, it can sift through thousands of feedback points in mere seconds. This advanced processing capability allows businesses to quickly identify valuable insights and trends that could shape their strategic decisions. Furthermore, this rapid analysis doesn’t compromise on accuracy. Essense’s AI capabilities ensure that each piece of feedback is analyzed thoroughly, ensuring that no critical insight slips through the cracks. It’s like having a super-powered analyst on your team, working around the clock to deliver the most relevant insights from your customer feedback.

Seamless Integration Across Multiple Data Sources

One of the standout features of Essense is its ability to integrate with a multitude of data sources. Whether it’s Appstore Reviews, Playstore Reviews, Trustpilot Reviews, or HubSpot Tickets, Essense can pull data from these platforms seamlessly. This provides businesses with a comprehensive view of customer sentiment across different platforms. It means you don’t have to manually collate feedback from various sources – Essense does all the heavy lifting for you. This not only saves valuable time but also ensures that you have a complete picture of your customers’ thoughts and feelings about your product or service.

Transform Feedback into Actionable Insights

Essense goes beyond mere analysis and provides actionable insights based on the feedback it processes. These insights can guide businesses towards meaningful improvements to their products and services, ultimately enhancing customer satisfaction and loyalty. The beauty of Essense is that it doesn’t just present you with raw data. Instead, it translates this data into clear, actionable insights that you can immediately apply to your business strategy. Whether it’s identifying areas of improvement or understanding what your customers love about your product, Essense equips you with the knowledge you need to make informed decisions.

Foster Collaboration with User-friendly Interface

Essense isn’t just a tool; it’s a platform for collaboration. Its user-friendly interface encourages teams to work together on feedback analysis, breaking down any communication silos that may exist within the organization. With Essense, everyone from product managers to customer success representatives can collaborate on the same platform, fostering a unified approach to feedback analysis. This can lead to more comprehensive insights and a holistic view of customer sentiment, as input is gathered from various perspectives within the organization.

Stay Ahead of the Curve with Competitor Analysis

Essense’s capabilities extend beyond analyzing your own product’s feedback. Its competitor analysis feature allows you to assess feedback on your competitors’ products as well. This can provide valuable insights into market trends and help you identify opportunities for differentiation. By understanding what customers love or hate about your competitors’ products, you can fine-tune your own offerings to stand out in the market. Essense allows you to turn your competitors’ weaknesses into your strengths, giving you a competitive edge.

Track Trends Over Time with Customizable Time Periods

Essense’s time-period selection feature enables users to track trends over time and monitor changes in customer sentiment. This feature allows you to analyze feedback from specific time periods, providing a more focused view of your customers’ sentiments. Whether you want to understand how sentiment has changed following a product update, or you’re interested in seasonal trends, Essense gives you the flexibility to customize your analysis. By tracking trends over time, you can understand how your product is evolving in the eyes of your customers and make proactive improvements.

Essense Pricing


Starter Plan


Features included
Up to 3 team member
Analyze Reviews & Transcripts only
Analyze up to 4000 pieces of feedback/mo
Up to 500 insight questions/mo
Email customer support only

Growth Plan


Features included
Up to 7 team members
Analyze Reviews, Transcripts, Form Responses and Conversations
Analyze up to 40,000 pieces of feedback/month
Up to 5000 insight questions/month
Email & Slack customer support
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