Combine the best of human empathy and AI to transform your customer experience
Software Categories: AI, Customer Support, CX
Siena is an autonomous customer service platform designed for commerce, integrating seamlessly with existing modern commerce tools such as Shopify, Recharge, and Gorgias. Siena handles over 80% of daily customer service interactions, significantly reducing the workload on teams while enhancing customer experiences. Its unique responses, lauded by customers, inspire confidence and comfort, ultimately driving purchases.. Siena’s human-like empathy in every interaction, effortless omnichannel management, and ability to resolve issues instead of deflecting them make it...
Gain insights on the most affected touchpoint in the customer journey
Software Categories: Customer Feedback, CX, Survey, Text Analytics
SurveySensum is a cutting-edge solution that offers innovative tools for businesses seeking to improve their customer engagement and obtain valuable insights. Their Text Analytics Software uses machine learning to automate the analysis of customer feedback from various channels, saving teams countless hours spent on manual tagging and analysis. Moreover, their Quick Online Surveys provide actionable research insights in less than 24 hours, making it an efficient tool for businesses that need fast, reliable data. The...
Saves Expensive Time Spent On SaaS Technical Issues
Software Categories: CX, Session Replay, User Behaviour Analytics
Record is an innovative solution designed to revolutionize the way SaaS companies handle technical issues. With its AI-powered observability layer, Record offers an unparalleled understanding of what went wrong and what could potentially go wrong in a way that no human could achieve alone. By automating the resolution process and providing deep insights, Record saves valuable time and resources spent on troubleshooting, ensuring a seamless user experience. With features like automatic capture of user sessions,...
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