Many businesses struggle to offer 24/7 customer service, which can lead to unhappy customers and lost revenue. Most simply can't afford to staff customer service teams around the clock. What you need is a system that works around the clock to answer customer questions, promote your products, and close sales - without breaking the bank.
With UChat, you can build custom chatbots to automate your customer interactions using AI. The easy-to-use drag-and-drop interface makes it simple to create chatbots that handle all of your customer queries, whether they're about product information, shipping times, or anything else.
What is UChat?
UChat is a bot chat software that helps you automate your support, marketing, and sales on various messaging platforms such as Facebook Messenger, WhatsApp, Google Business Messenger, SMS, Voice, Slack, Telegram, WeChat, etc. It is designed to help small businesses save time and money by automating tasks that would otherwise require manual labor.
How Does UChat Work?
UChat works by connecting to various messaging platforms and then providing users with a set of tools to help automate their support, marketing, and sales tasks. The intuitive, but advanced, drag and drop chatbot builder makes it easy to create powerful chatbots without any coding knowledge. For example, users can create chatbot flows that will automatically respond to certain messages or queries. They can also set up automated marketing campaigns that will send out messages to potential customers on a regular basis. And because UChat has built-in eCommerce functionality, users can even sell products and services directly through the chatbot.
To truly leverage the power of chatbots, UChat offers a wide range of features such as:
UChat offers the most channel integrations in the market, so you can always reach your customers where they are. With UChat, you can automatically respond to queries, qualify leads, and automate sales on Facebook Messenger, Voice & Google Business Messenger, WhatsApp, Slack, WeChat, SMS, Telegram, Line, and Viber. There is no need to code; simply automate your business on the channels of your choice. Using multi-channel marketing strategies, you can streamline your customer communication and boost your business efficiency.
Visual Flow Builder
UChat offers a revolutionary way to build chatbots without having to code. Their visual flow builder makes it quick and easy to connect different components with drag and drop. Simply connect the different components with lines, and you'll have a chatbot up and running in no time. With UChat, you can build a chatbot that is exactly what your business needs.
Instant Human Take Over
UChat's inbox feature is a game-changer for customer service. It allows agents to take over seamlessly, without the customer having to repeat themselves or go through any menus. This helps to save time and increase productivity, as agents can simply continue the conversation where the customer left off. In addition, UChat instantly notifies agents when a customer needs help, so they can assist as soon as possible. This helps to improve the customer experience, as they don't have to wait long for help.
UChat offers a unique voice flow feature that allows you to build your own real-time voice virtual assistant. With UChat, you can easily build Interactive Voice Response (IVR) systems, transfer phone calls, or leave messages. You can even take payment information over the phone, so you can automate your sales processes as well.
UChat offers a great eCommerce solution that is perfect for any business that needs to take orders from multiple channels. The system is easy to use and customers can easily search for products, place orders, and check out all from one central location. You can also set up coupon codes that can be redeemed at checkout, so you can offer discounts and promotions. Or send order confirmation if a customer requests it.