SupportCandy is a customer service plugin for WordPress. To provide customer support, you need a ticket system and a contact form. These two things only scratch the surface of customer service needs because many customer submit email inquiries without creating a ticket or submitting any contact form information.
SupportCandy allows your website visitors to create an account and login, track their tickets in the queue and submit follow-ups with just one click using email piping. It is designed to help you deal with customer support, customer inquiries and customer requests quickly and efficiently.
With SupportCandy, users can easily create tickets, assign them to agents or team members, reply to customer emails automatically by piping their email into the ticket they're assigned on your site's backend without having to login separately.
SupportCandy is a good solution for any business that provides customer service on their WordPress websites. These include small businesses who need a reliable solution for managing support tickets as well as enterprise organizations looking for scalability in their online customer management system.
Furthermore, SupportCandy is for customer support teams who want to provide quick, accurate customer service to their customers. It is also ideal for customer support reps who need to efficiently manage customer requests, track customer interactions and get customer feedback.
If you want to offer premium support on your website, SupportCandy can definitely help. Start with a SupportCandy free plan today and upgrade whenever you're ready to scale!