EarlyShark
Support Board

Support Board

Smart chat for better support and marketing
Support Board is a customer support tool that allows you to manage all your customer support requests from one place.
Latest deal

Support Board Lifetime deal on AppSumo

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Objectives
Manage all your customer support requests from one place
Connect with your customers quickly using Smart Reply technology
Allow users to search for knowledgebase articles within the chat interface
Get valuable insights into your team's performance with detailed reports
Description

The frustration hits you when your ticket support system slows to a trickle and then comes to a crashing halt. You start to search for a new system but quickly get bogged down with the options and complexity. Relax, there's a bot for that!

Introducing Support Board.

With Support Board, you can get back to what you do best - provide excellent customer service. The software provides a unified support system that includes a chat system integrated with the most popular platforms.

What is Support Board?

Support Board is a customer support solution that enables businesses to streamline their customer support processes. With its powerful artificial intelligence-driven bots and integrated chat system, Support Board makes it easy to provide top-notch customer service.

What makes Support Board different is its focus on automating customer communication through artificial intelligence-driven bots. This means that you can save time while still providing your customers with the best possible support. It integrates with the most popular chat and communication platforms, including Slack, Facebook Messenger, WhatsApp, Telegram, and more.

Support Board also comes with various marketing tools like pop-up messages, welcome messages, follow-up messages and more. You can use these tools to increase customer engagement and improve your customer support processes.

How Does Support Board Work?

Start by connecting your Support Board account to your preferred chat and communication platform. This enables you to engage with your customers through the familiar interface.

You can then create a bot for each of your products, services, or brands, customizing the bots based on their unique needs and messages. The artificial intelligence-driven bots will automatically handle all customer inquiries, meaning that you can focus on providing high-quality support.

You can manage incoming conversations in one place with Support Board's user-friendly interface and view users' online status and typing in real-time. You can also search for conversations, delete messages, and more.

Whenever a support ticket is created, you'll receive a notification so that you can follow up with the customer. This way, Support Board will help you stay ahead of customer queries and ensure that no issue goes unresolved.

Support Board Features

Support Board offers a wide range of features to help businesses streamline their customer support processes:

Manage Conversations

Whether you are running a company, leading a team, or simply trying to stay organized and productive on a personal level, having a reliable support board is essential. At Support Board, the user-friendly interface makes it easy to manage all of your conversations in one place, keeping track of every message and user. With intuitive search capabilities, you can quickly find specific conversations or individual messages. And with real-time alert updates for when users are online or typing, you can always be sure that none of your messages go unanswered for long.

Knowledge Base Articles

Customers can find the answers they need faster with knowledge base articles. With this feature, you can create a dedicated articles page that is easily accessible from the chat or widget on your website. You can also categorize your articles to make them easy to find, and set up multiple languages so that your customers can find answers in their language. The Support Board knowledge base articles feature is an essential tool for providing fast, efficient customer service.

Message Editor

Whether you're looking to add a splash of color to your messages or add some flair with custom HTML, the Support Board's message editor has everything you need. With over 3000 emojis at your disposal and powerful text formatting options that include Slack-inspired markups, you'll be able to craft the perfect message every time. Plus, with the ability to easily attach media and files with just one click, getting your messages out has never been easier.

Saved Replies

When dealing with customer support, saving time and effort is essential. Luckily, Support Board makes it easy to respond quickly and easily to customer inquiries. Whether you need to simply send a standard reply or create a more complex message with images and links, Support Board has you covered. Additionally, you can use it to save messages you often send or to store custom content that you regularly share with customers.

Departments

Support Board fully understands the importance of efficient communication within departments. Its innovative system is designed to help organize conversations and assign them to the right agents so that each department can focus on tackling their specific tasks. With transfer rules settings, you can be sure that every conversation will land in the hands of the right agent so that they can quickly address any issues or concerns. Additionally, the system allows you to route conversations and send department-specific email notifications, keeping everyone up-to-date with the latest status updates and information.

Real-time Queue

Provide visitors with accurate and up-to-date information about their position in the queue and how long they will be waiting. And, with advanced features like automatic distribution of conversations among all available agents and a max concurrent chats limit, it is easy to ensure that your customers always receive the highest quality service.

Multi-User Direct Messaging

Support Board provides multi-user direct messaging that makes it easy to stay in touch and get things done. Whether you need to send emails, SMS messages, or text messages, the platform makes it easy to communicate quickly and efficiently. With clever custom merge fields that allow you to personalize every message with details like name and address, you can be sure that your communications always feel personalized and targeted. The system even offers automatic notifications so you can stay on top of everything happening in your account at all times.

Email Piping

With email piping, you can quickly and easily convert emails into tickets and reply directly from your inbox. Whether you work with Gmail or another email service, this handy feature makes it simple to stay organized and reply effectively.

Omni-Channel Experience

Designed to provide an omnichannel experience for businesses and their customers alike, Support Board lets you send and receive messages via WhatsApp, Messenger, Telegram, Slack, text messages, emails, and chat messages all from one convenient platform.

Translations in Real-Time

The unique real-time translation feature uses Google Translate to detect the language that each user is using and instantly translates the messages accordingly. This ensures that agents can easily understand and respond to a wide range of users, regardless of their native language. Additionally, it's easy for users to view the original message, so you always have the option to revert to the native version if needed.

Smart Reply

Smart Reply is a game-changer for customer service reps. This technology suggests quick responses to agent messages in real-time, powered by the same technology used by Google Gmail. This means that agents can spend less time typing out responses and more time engaging with customers. In addition, the smart replies are powered by Google Cloud, so you can be confident that they are accurate and up-to-date. Finally, the suggestions are not just limited to responses; they also include Agent Assistant and Dialogflow Bot suggestions. This makes it easy to find the right information quickly and provides a better customer experience. With Smart Reply, you can provide faster, more efficient customer service that will help to improve satisfaction levels.

Reports

Reports are an essential tool for keeping track of all of the activity on your customer support team. It provides an overview of how your agents are performing, including details such as missed versus completed conversations, average conversation time, and registrations count. Additionally, you can use this platform to stay up-to-date on a wide range of metrics related to your customers' usage and engagement, including daily visitors, leads, users, article searches and views, browsers and operating systems, agent ratings, and response time, and average conversation time. This data can help you make more informed decisions about how to best serve the needs of your customers.

Agency Ratings

Whether you are a small business owner or a customer service manager, one of the most important things when it comes to providing quality customer service is gathering feedback from your customers. This can be done through a variety of means, such as analyzing ticket data or using tools like the support board's chat rating system. With this tool, you can see how your agents are performing in real-time, getting valuable feedback from customers in the form of ratings and post-chat surveys. Additionally, if needed, you can even use this information to take action on specific cases and improve your agents' performance over time. Combined with other tools like the support board's ticket workspace and ticket prioritization algorithms, this approach will help ensure that you always provide top-notch customer service that meets the needs of both your customers and your business.

Ticket System

When it comes to providing great customer support, speed and efficiency are key. With a single interface that can be seamlessly embedded throughout your website, Support Board brings all of your customer tickets together in one place, making it easy for you to deliver timely and personalized assistance whenever needed.

Offline Message

Do you want to make sure your users always get the help they need, even when you're not available? Support Board includes an offline message feature, that allows you to send a message or display a banner to your users when it's not office hours or when all agents are offline. You can personalize the message to show it only when you want it and the way you want it.

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Plans & Features

Support Board Pricing Overview

Find the best price for Support Board
Lifetime deal
AppSumo
Current
Plan Terms
Lifetime access to Support Board Cloud plan
All future Cloud plan updates
60-day money back guarantee
Plan Features
Bot training
Multilingual
Automations and triggers
Artificial intelligence
Analytics
Unlimited sites
Pricing options
License tier 1 for $69/lifetime: 10,000 messages per month, 3 agents, white labeling.
License tier 1 for $129/lifetime: 25,000 messages per month, 6 agents, white labeling.
License tier 1 for $279/lifetime: 100,000 messages per month, unlimited agents, white labeling.
License tier 1 for $399/lifetime: 500,000 messages per month, unlimited agents, white labeling.
no promo code required
Get Deal
$
69
$120
Lifetime deal
AppSumo
Lifetime deal
AppSumo
Current
Support Board

Support Board

Smart chat for better support and marketing
no promo code required
$
69
$120
Lifetime deal
AppSumo
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