Looking to improve your customer support or automate lead gen? Consider building your customer service chatbot with Ideta, a customer service chatbot software that helps businesses automate customer support through Facebook Messenger, Slack, WhatsApp or simply on your website.
Ideta is a conversation intelligence software that helps support teams to better identify and resolve customer problems. It also works to improve conversation quality by managing the conversation flow, providing useful information at just the right time, and suggest possible resolutions based on similar cases in the past.
The conversation intelligence system Ideta is a newer kind of chatbot that uses AI to understand conversation patterns and the conversation flow. Traditional chatbots, on the other hand, are programmed to handle specific tasks such as ordering a train ticket or helping you navigate a store's website - they tend to be less helpful when it comes to conversational engagement and customer support.
What makes conversation intelligence different from traditional chatbots is that it is often powered by machine learning algorithms which detect conversation patterns, detect conversation problems, link conversation problems with customer needs and finally, making use of past conversation data to suggest resolutions.
These conversation intelligence systems are also able to "learn" from the experience they accumulate when dealing with different users over time in order to provide more personalized conversation experiences each time.
Ideta is also perfect for marketers who are looking to optimize conversation effectiveness by sending the right conversation suggestions at just the right time. Having this type of lead gen automation at your fingertips is a gamechanger for customer satisfaction and customer loyalty.
Ideta can be built to work on Facebook Messenger, Slack, WhatsApp or simply as an embedded widget that you can add to your own website - this makes it perfect for customer service chatbots who are looking to expand their customer support reach beyond digital platforms.
Start building customer service chatbots with customer service chatbot software such as Ideta today!