Most businesses are now online. And with that, customer service has gone digital as well. It's essential to have customer support via live chat for this reason: if a customer has an issue they need help with, their first instinct will be to contact your business via live chat. If this is not available, they will try to look for a help desk instead, but if that isn't available either, there's a good chance that customer will not bother looking for customer support elsewhere. If customer service is unavailable, then the customer will likely never be satisfied with your product or service.
Luckily, there's Crisp, an all-in-one messaging platform that lets you manage customer service, customer support, live chat and customer relations. And because it's all digital, you no longer need to manage customer service using pen and paper or excel sheets, or pay employees for their time.
Crisp customer service software is an advanced business software that covers a wide array of customer relationship management tools designed to improve customer relations and customer experience.
Crisp gives customer support professionals an easier way to work by delivering contextual customer data in real-time. The customer support chat interface allows for fast communication, whether it's via live chat, customer service email or customer relations ticket.
Crisp live chat supports the customer support process by automatically logging conversations, files and customer information in a customer profile so agents can spend less time on paperwork and more time solving customer problems.
Not only does Crisp offer live chat support for customer service, but it also has CRM which makes customer support more customer focused. The CRM provides an organized way to manage customer information, customer behavior and customer interactions. It allows your agents to track customer activity through all stages of the customer life cycle and customer service process.
Hop on the free Crisp plan if you want to decrease customer churn, increase customer satisfaction and improve customer loyalty.